CCE (International Flights Process)

Full Time
  • Post Date: November 3, 2018
  • Apply Before: January 3, 2019
Job Description

International Flights Process

  • Position Title : Customer Support Associates
  • Line of Business : International Flight
  • Qualification : Graduate, Certification/Diploma in Travel, GDS Knowledge
  • Years of Experience : Min 6 months in Ticketing/Rescheduling/GDS Ques
  • GDS Knowledge preferably : Amadeus or Galileo
  • Preferred Industry : Travel
  • Fresher’s with Diploma of GDS can also apply

 

Job Role

  • How to issue tickets on GDS/LCC Portal
  • Rescheduling on GDS/LCC Portal (Voluntary Re-issuance)
  • GDS Ques (Schedule Change Queries/Involuntary Re-Issuance)
  • Cancellation of tickets on GDS/Portal/API

Required Skill Set

  • Good command over English language
  • Good knowledge of system navigation
  • Customer Orientation skills
  • People Handling & Soft skills.

 

Monthly Remuneration & Variable

  • CTC : INR 18,000 (15,000 + 3000 Variable) : For Freshers’s
  • CTC : INR 19,000 (16,000 + 3000 Variable) : For Exp upto 5 months in travel
  • CTC : INR 20, 000 ( 17,000 + 3000 Variable) : For Exp above 6 Months in travel

Note : Variable is based on : 66% Attendance (1000), 8 hrs Log-In (1000) & 80% of C-SAT (1000).

 

Training Program

Selected candidates will undergo 30 days of Paid training program which is subject to successful certification.