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Jobs Description

Posted Date:2020-11-21 08:38:36

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Posted By
Konexions Backoffice Service Pvt Ltd

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Designation
Call Center Quality Auditor

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Experience
2 to 5 Year

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Salary (INR)
2,15,000 - 3,05,000 PA.

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Key Skills
call center, quality auditor, outbound call, customer service,

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Location
New Delhi

Job Description


Description :

  • Responsible for monitoring In Outbound calls.
  • Responsible for preparing and providing feedback to Team
  • Data analysis and making designated reports/decks
  • Participating in internal & external calibrations
  • Communication to heighten awareness and focusing on the importance of positive customer experience
  • Making recommendations and driving improvement
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Identifying operational / training issues and helping the team in fixing these gaps and improvising the pitch of the sales.

Keyskills : call center, quality auditor, outbound call, customer service

Industry : BPO / Call Centre / ITES

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Salary (INR) : 2,15,000 - 3,05,000 PA.

Employment Type : Full Time Job,Permanent Job

No Of Vacancies : 1


Desired Candidate Profile


Qualification : Graduation / Diploma

Course :B.A,Any Graduation

Specialization : Communications,Other

Candidate Description :

  • Script Making Generic & Behavioral Skills
  • Excellent communication skills Analytical
  • Able to analyze data and draw insights
  • High level of accuracy and attention to details Innovative and able to influence others
  • Excellent process knowledge Interpersonal and communication skills
  • Experience as Q&A in BPO/Call Center will be an added advantage