Job Description
Description :
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Manage large amounts of incoming calls
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Generate sales leads
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Meet personal/customer service team sales targets and call handling quotas
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers
Keyskills : communications skills
Industry : Accounting / Finance
Functional Area : IT Software - Application Programming, Maintenance
Salary (INR) : 1,25,000 - 1,20,000 PA.
Employment Type : Permanent/Full Time Job
No Of Vacancies : 45
Desired Candidate Profile
Qualification : Graduation / Diploma,Graduation / Diploma
Course :B.A,B.Arch,B.B.A,B.Com,B.Des,B.El.Ed,B.P.Ed,B.Pharma,B.Sc,B.Tech / B.E
Specialization : Communications
Candidate Description :
-
Manage large amounts of incoming calls
-
Generate sales leads
-
Identify and assess customers’ needs to achieve satisfaction
-
Build sustainable relationships and trust with customer accounts through open and interactive communication
-
Provide accurate, valid and complete information by using the right methods/tools
-
Meet personal/customer service team sales targets and call handling quotas
-
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-
Keep records of customer interactions, process customer accounts and file documents
-
Follow communication procedures, guidelines and policies
-
Take the extra mile to engage customers
